Vacancy
Internal Technical Sales/Support Engineer – Siemens Factory Automation
Location: Gateshead, UK
Term: Permanent | Full-time
Hours: 8:30 AM to 5:00 PM, Monday to Friday
Position Overview
We are seeking a skilled and experienced Internal Technical Sales/Support Engineer to join our growing team at our Gateshead HQ. This role is central to providing exceptional pre-sales and post-sales technical support to our customers, with a primary focus on Siemens Factory Automation products. The ideal candidate will have a strong background in automation and in-depth knowledge of Siemens TIA software, along with hands-on experience working with automation systems.
Key responsibilities
- Technical Support: Provide prompt and accurate technical support to customers on Siemens automation solutions, including PLCs, HMIs, VSDs, networking, and cybersecurity.
- Pre-Sales Support: Assist the sales team with technical expertise during customer engagements, solution proposals, and system configurations.
- Application Support: Guide customers in the application, integration, and troubleshooting of Siemens automation products in real-world scenarios.
- Problem Solving: Diagnose and resolve complex issues related to automation hardware, software, and networking systems.
- Customer Engagement: Build strong relationships with customers, ensuring technical satisfaction and addressing queries related to products and applications.
- Training and Knowledge Sharing: Provide training sessions to customers and internal teams on Siemens TIA software and other related products as needed.
- Collaboration: Work closely with internal teams such as sales, product management, and engineering to provide tailored solutions for customers.
Essential Skills and Qualifications
- Technical Expertise:
- In-depth knowledge of Siemens TIA Portal (Total Integrated Automation).
- Hands-on experience in working with PLCs, HMIs, VSDs, and industrial networking.
- Understanding of industrial cybersecurity practices and their application in automation.
- Professional Experience:
- Proven real-world experience in automation, including installation, configuration, and troubleshooting of control systems.
- Previous experience in a technical sales or support engineering role is highly desirable.
- Soft Skills:
- Excellent problem-solving skills with a methodical approach.
- Strong communication skills, both written and verbal.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Education and Certifications:
- Degree or equivalent qualification in Electrical Engineering, Automation, or a related discipline.
- Siemens certification (e.g., TIA, PLC programming) is a plus.
What We Offer
- Competitive salary package.
- Opportunities for professional development and Siemens-specific training.
- A supportive and collaborative work environment.
- Exposure to cutting-edge industrial automation technology.
